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TERMS & CONDITIONS

Last updated: 27th January 2026

1. Introduction

Welcome to Hello Language (“we”, “us”, “our”), operated by:

HL EDUCATION LTD
Company Number: 16989935
Registered in the United Kingdom

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These Terms and Conditions govern your access to and use of the Hello Language website, services, content, subscriptions, and related platforms.

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By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you must not use our services.

2. About Hello Language

Hello Language provides language learning content through:

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  • Podcast-style educational episodes

  • Online learning materials (including quizzes, transcripts, and downloadable resources)

  • Subscription-based courses and memberships

  • Links and embedded access to external platforms such as YouTube and social media channels

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Our official social channels may include:

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  • YouTube

  • Facebook

  • Instagram

  • TikTok

3. Eligibility

To use this website and our services:

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  • You must be at least 13 years old

  • If you are under 18, you must have permission from a parent or guardian

  • You must provide accurate information when creating an account

4. User Accounts

Users may create an account to access learning materials and subscription content.

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You agree to:

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  • Provide accurate registration details

  • Keep your login details secure

  • Notify us immediately of any unauthorised account use

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We may suspend or terminate accounts that breach these Terms.

5. Subscriptions, Memberships, and Payments

Hello Language offers paid subscription access to premium learning content, including:

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  • PDFs

  • Quizzes

  • Transcripts

  • Extended course materials

  • Members-only resources

Billing

Subscription fees are billed in advance on a recurring basis (monthly or annually depending on your selection).

Cancellation

You may cancel your subscription at any time through your account settings. Access will remain active until the end of your billing period.

Refunds

Refunds are not guaranteed and may be considered on a case-by-case basis in accordance with UK consumer law.

6. Educational Disclaimer

Hello Language is an educational resource designed to support language learning.

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While we aim to provide high-quality instruction, we do not guarantee:

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  • Fluency within a specific timeframe

  • Personal outcomes

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Language progress depends on individual practice and engagement.

7. Intellectual Property

All website content is owned by or licensed to HL EDUCATION LTD, including:

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  • Audio lessons and scripts

  • Course materials

  • PDFs and quizzes

  • Branding, logos, and designs

  • Video and written content

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You may not:

  • Copy, reproduce, or redistribute our content

  • Sell or share subscription materials

  • Use our content for commercial purposes

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Without our written permission.

8. Acceptable Use

You agree not to:

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  • Use the website unlawfully

  • Attempt to hack or disrupt our services

  • Upload harmful code or spam

  • Share account access with others

  • Misuse content or impersonate others

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We reserve the right to restrict access if these rules are violated.

9. AI-Generated Voices

Some audio or podcast content may feature synthetically generated voices used for educational presentation purposes.

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These voices are intended solely to support consistent learning delivery and do not represent real individuals unless explicitly stated.

10. Third-Party Links and Platforms

Our website may link to or embed content from third-party platforms, including:

  • YouTube

  • Social media sites (Facebook, Instagram, TikTok)

  • Payment and hosting providers

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We are not responsible for the content, policies, or actions of third-party websites.

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Use of those services is subject to their own terms and privacy policies.

11. Limitation of Liability

To the fullest extent permitted by law, HL EDUCATION LTD is not liable for:

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  • Any indirect or consequential losses

  • Interruptions to service

  • Errors in content or learning outcomes

  • Loss of data or account access due to user error

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Nothing in these Terms limits liability where unlawful under UK law.

12. Termination

We may suspend or terminate access to the website or services if:

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  • You breach these Terms

  • Payment obligations are not met

  • Fraudulent or abusive activity is detected

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You may stop using the service at any time.

13. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy.

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By using the website, you consent to the collection and use of information as described in that policy.

14. Changes to These Terms

We may update these Terms from time to time.

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Changes will be posted on this page with an updated “Last updated” date.

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Continued use of the site indicates acceptance of updated Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales.

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Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the UK courts.

16. Contact Information

If you have questions about these Terms, please contact: info@hello-language.com

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